Membership Terms and Conditions
These are the terms and conditions applicable to members of Burnby Hall Gardens & Museum † (“Terms”). In these Terms, “you/r” refers to the Member of Stewarts Burnby Hall Gardens & Museum (or applicant for such status), and “we” and “us” refers to Stewarts Burnby Hall Gardens & Museum Trust (“BHG”).
Benefits of being a Member
As a member you are entitled, upon presentation of a valid membership card, to free entry to Burnby Hall Gardens & Museum during normal opening hours and subject to the usual conditions of entry and the exceptions listed in paragraph 4.
Additional membership benefits, such as any reciprocal arrangements we have with any local gardens, are referred to on the benefits slip you will receive upon purchase or renewal. Entry to other sites is not guaranteed and is subject to availability and external arrangements beyond our control.
With the exception of entitlement to free entry to BHG in accordance with paragraph 1.1, we reserve the right to change benefits without prior notice for any reason.
Events / Exceptions
Being a member does not entitle you to free entry at ticketed events, nor does it guarantee the availability of tickets to any such events but may grant a discount for selected events.
Opening times may also vary when a public or private event is held at BHG. It is advisable to contact the property before travelling.
Membership is valid for twelve consecutive months. If you cancel or are unable to use your membership at any stage during this time, refunds or extensions will not be offered in any circumstances and any outstanding or account balance will be payable in full.
Where you apply for BHG Membership, either online application or in person, you have a legal right to change your mind within 14 days of the date of application and receive a refund of membership fees paid, provided that if you have visited the BHG site within that period you shall be liable to pay the applicable entry fees in respect of such visit(s). Please note no refunds will be given for memberships bought at BHG, via third parties, or for any redeemed Gift of Memberships. To request a refund please notify the Visitor Centre Team by telephone, letter, or email (the contact details for which are shown below) within 14 days of receiving your membership. No refunds will be issued after this time.
Membership Application Process
Memberships (new and renewals) may take up to 28 days from receipt to process and membership materials will usually be left for collection in the Visitor Centre. If you have specifically requested that membership materials be posted out to you, please contact the Visitor Centre Team if you have not received them within 42 days of your application. We will not be able to grant a refund or extension if you fail to inform us of non-receipt after this time.
Memberships, membership cards and any associated benefits are non-transferable and can only be used by the named member(s). Proof of identity may be requested on presentation of your membership card at BHG properties.
Members who are unable to show a valid membership card or ID corresponding with an active membership on entry may be required to pay non-refundable entrance fees before they are admitted.
Lost or stolen membership cards will be replaced free of charge in the first instance. In all cases, the minimum time taken for replacement cards to be created is 5 working days.
Single Adult Membership: Entitles individuals aged 16-59 to BHG membership privileges.
Double Adult Membership: Extends membership privileges to two adults aged 16-59.
Single Senior Membership: Conveys membership benefits to individuals aged 60 and above.
Double Senior Membership: Affords membership benefits to two individuals aged 60 and above.
Single Family Membership: Grants access to one adult and up to three children aged 5-15. Children must be accompanied by an adult at all times.
Family Membership: Allows admission for two adults and up to three children aged 5-15. Children require adult supervision at all times.
Child Membership: Encompasses individuals aged 5-15. Entry is contingent upon adult accompaniment.
Lifetime Membership: This is conferred by the Stewarts Trust for service to the Gardens and carries perpetual validity, subject to visitor terms and conditions, in compliance with governing laws.
Essential Companion Membership: Accorded to individuals accompanying members with disabilities or requiring additional assistance. Not valid for solitary admission.
Complimentary Membership: Conferred as an esteemed gesture, its validity spans one year.
Volunteer Membership: Extended to volunteers following six months of service, exclusive to the recipient volunteer, does not admit family or friends.
Group Membership: Offered to corporate groups and entities for access, subject to invoicing where applicable.
Changes in Membership Category**
As an annual payer, if you wish to make changes to your membership category during the course of your current subscription, for instance from joint to single membership, please visit us in person. This will be reflected in your next renewal and no refunds will be issued. You may however request to change the name of the other person on your membership by completing a change request form. If you wish to add a member, to change from a single to joint membership, we will ask you to pay the difference and issue the new cards.
We may contact you approximately one month before your membership is due for renewal, detailing the expiry date of your current membership and any further actions you may need to take in order to continue your subscription. A renewal contact is not guaranteed, and it is the responsibility of the member to renew at the point of the membership’s expiry date.
Offers and discounts cannot be used in conjunction with any other promotions.
We reserve the right to refuse entry and/or membership and/or to revoke membership without refund if the member behaves in a threatening or abusive manner towards any person at the BHG property, damages or threatens to damage any of the collections or property of BHG or acts in a manner which could bring BHG into disrepute. Your behaviour at BHG is bound by the Visitor Terms and Conditions.
We reserve the right to revoke your membership at any time, without financial compensation, if you commit any breach of these Terms or any terms set out in our Visitor Terms and Conditions.
We reserve the right to change these Terms at any time without prior warning.
The validity, construction and performance of these Terms shall be governed by English law. We and you hereby submit to the exclusive jurisdiction of the English courts.
Burnby Hall Gardens and Museum, 33 The Balk, Pocklington, YO42 2QF
Telephone: 01759 307125
** Not applicable to Life members.
† Stewarts Burnby Hall Gardens and Museum Trust is a charitable incorporated organisation registered in England. Charity Number: 1155844