Visitors' Terms & Conditions
Burnby Hall Gardens and Museum Trust C.I.O. (The Trust) sell and issue tickets for entry to Burnby Hall Gardens & Museum either through our online booking platform or from our Visitor Centre.
Issue of e-tickets
Once a booking has been confirmed the e-ticket(s) will be sent to the e-mail address specified. It is your responsibility to check prior to purchase that the information supplied to Burnby Hall Gardens & Museum in respect of the e-ticket requirements is accurate.
Burnby Hall Gardens & Museum is only responsible for issuing e-tickets in accordance with the information you provide.
At the time of purchase, you and, if specified, the recipient of the ticket will be provided with a booking reference number. Please keep this separate from the e-ticket, as in the instance of lost or deleted e-tickets the ticket holder will not be able to gain entry to the Gardens without the booking reference number.
You must not resell, auction, donate (other than to the named gift recipient), offer for sale, or advertise Tickets for sale via the internet or elsewhere.
Tickets must be bought or obtained only directly from us online or in person at our Visitor Centre.
We reserve the right to refuse to sell or distribute to individuals, companies, or agencies who we suspect have resold, or intend to resell Tickets or who we suspect have otherwise contravened, or intend to contravene, the conditions.
A Ticket obtained in contravention of the conditions, or which in our reasonable opinion is being used or is intended to be used in contravention of the conditions, shall be void.
- All rights conferred or evidenced by such Ticket shall be nullified. This may include you being refused entry, or the Ticket being cancelled, without notification. No compensation will be provided, and we reserve the right to withhold any refund. Any person seeking to use a Ticket obtained in contravention of the conditions whether used in order to gain access or remain at the Gardens will be a trespasser and will be liable to legal action and subject to ejection.
- Tickets remain our property at all times.
- You must not use Tickets as prizes in promotions, hospitality or travel packages, auctions, lotteries, or competitions (including charity auctions, lotteries, or competitions) without our prior written consent.
Ticket Purchase, Refunds and Validity
Once purchased the dates for which an e-ticket has been purchased may not be changed. Payments for e-tickets are non-refundable, except in the circumstances of the Gardens being closed for the full day on the specified ticket date or in the circumstances outlined in our refund policy below.
Notification of exceptional closures of the Gardens will be posted on our website and Facebook page. As the Ticket is for a specified period, you do not have any right to cancel under the Consumer Contracts Regulations or otherwise.
Once the ticket holder has visited using the e-ticket purchased it will be void and cannot be used again. Tickets are only valid for the period specified on the Tickets.
On arrival at Burnby Hall Gardens & Museum, the following will be required to validate an e-ticket purchased through this website:
- A legible print-out of the e-ticket or by showing the confirmation email on a mobile phone, which will be scanned. Failure to bring either of these may delay the admission process. Please note that, if using a mobile phone, the ticket holder must also bring with them the reference number in case of a poor reception at the Visitor Centre.
- Burnby Hall Gardens & Museum reserves the right to charge the normal Gardens admission prices to any persons not able to validate their e-ticket in the above manner but who still wish to enter.
- Please note that all ticket prices are subject to change without prior notice and may vary through different sales channels (e.g. website and at the Visitor Centre).
- Any additional persons wishing to enter with a holder of an e-ticket will be required to pay the Burnby Hall Gardens & Museum admission prices as stated at the Visitor Centre. Should the Gardens be fully booked on that day, additional persons may be refused entry to the Gardens.
At Burnby Hall Gardens, we offer various convenient payment methods to enhance your experience:
- Card Payments: We accept major credit and debit cards, including Visa and MasterCard, for quick and secure transactions.
- Cash Payments: We accept cash payments in British Pounds (£). Please note that we only accept cash in “general circulation” as defined by the Royal Mint. We do not accept coins or payment methods designed as limited edition collectables or gifts. Coinage up to £2 in single worth will be accepted.
- Cheque Payments: We accept payments made by cheque from individuals and business customers. Please make cheques payable to “Burnby Hall Gardens.”
- Official Vouchers: We welcome official vouchers issued by Burnby Hall Gardens, authorized partners, or relevant organizations. These vouchers can be redeemed towards admission and other eligible services.
It’s important to note that invoices can only be requested by business customers. For any invoice-related inquiries or arrangements, please contact our administration team.
We strive to provide flexible payment options to ensure your visit is as enjoyable and convenient as possible. If you have any questions about our payment methods or special payment requirements, please don’t hesitate to get in touch with our team for assistance.
If the Gardens are closed for a whole day on your planned day of visiting and you are unable to come any other time in the validity period of your ticket, then the original purchaser of the tickets will be refunded with the amount that they paid for the ticket(s). The maximum refund payable will be the face value of the ticket(s) for the day concerned.
All refunds, credit vouchers and exchanges are subject to our normal terms and conditions. You will need to provide us with evidence to support your request, such as your track and trace notification.
General Refund conditions
- Only the original purchaser of the tickets is eligible for refunds.
- In the instance of the Gardens being closed for the full day due to extreme weather conditions, or other extreme circumstances on your planned day of visit, you should email the Gardens at email@example.com to request a refund. Wherever possible, and in accordance with the provisions above, refunds will be made automatically by Burnby Hall Gardens & Museum, using the original payment method (i.e. direct to credit / debit card account).
- Ticket holders will not be eligible for refunds if tickets were purchased from any other source other than through the Burnby Hall Gardens & Museum online ticket portal or from the Visitor Centre, including but not limited to unauthorised ticket agencies, exchange websites or other sources.
- Refunds will only be given on tickets, according to the terms and conditions.
Promotions and Offers
- Please read the terms and conditions provided for any promotions or discounts before purchasing e-tickets.
- Many promotions are only redeemable at certain times and cannot be used in conjunction with any other offer or discount.
- Burnby Hall Gardens & Museum reserves the right to decline any promotional voucher.
Classes of Ticket Holders
For the purpose of ticket sales, the following definitions apply:
- An Adult is a person aged 16 years or over.
- A Child ticket is valid for a person aged from 5 years to 15 years (inclusive). A child aged under 5 years is admitted free. Children will not be admitted without a responsible adult.
- A Family ticket is for two adults and up to three children aged from 5 years to 15 years (inclusive).
- Discounts on the standard adult admission prices are available for groups of 20 adults or more and are available by contacting the Gardens directly by telephone on 01759 307125, post, or e-mail.
- One registered Carer is admitted free of charge per wheelchair user, visually impaired visitor, or other person whose disability necessitates this.
- Tickets may only be purchased by persons aged 16 years or above.
Access to Burnby Hall Gardens
- The Gardens are open every day except for a two-week period covering Christmas and the New Year. However, in exceptional circumstances, for example, heavy snow, ice or high winds, the Gardens, or parts thereof, may be forced to close.
- Burnby Hall Gardens reserves the right to close any part of the gardens at any time without prior notice or make changes to admission prices as deemed necessary.
- The visitor must check with Burnby Hall Gardens & Museum before visiting to ensure that the Gardens are open, either by calling the Gardens or checking the website.
- Opening times vary throughout the year. Please check our website for full details of our Summer and Winter opening periods.
- The last admission to Burnby Hall Gardens & Museum is 30 minutes prior to the advertised closing time of the Gardens.
- Re-entry to the Gardens for non-members is only permitted with a ticket valid for the day of your visit.
- In exceptional circumstances, Burnby Hall Gardens & Museum may be forced to amend or cancel advertised events. If the ticket holder is coming for a specific event or garden feature, they must check with the Gardens or on the Burnby Hall Gardens & Museum website before they visit to check if there have been any event changes or cancellations.
Burnby Hall Gardens reserves the right, in its absolute discretion, to refuse entry to or to remove from The Gardens, any person. This includes, but is not limited to, a person who:
- Has behaved in a manner which, in the opinion of the Gardens staff, has, or is likely to, adversely affect the plant collection in the Gardens or the safety or enjoyment of other visitors.
- Has used threatening, abusive, or insulting words or behaviour or in any way provokes or behaves in a manner that may provoke a breach of the peace.
- Is or appears to be under the influence of drugs or alcohol.
- Has behaved in a manner that endangers the health or wellbeing of our fish or birds. This includes throwing items into the lakes, attempting to remove the fish from the lakes for any reason or attempting to harm the fish in any manner.
Burnby Hall Gardens Rules
It is prohibited to take the following into the Gardens:
- Any weapons, fireworks, smoke bombs, glass bottles, blades, flammable liquids, or other items that may cause injury.
- Fish food that has not been purchased from our Visitor Centre.
- Drones or any remote-control planes, helicopters, cars, or boats.
- Skateboards, rollerblades, roller-skates, cycles, children’s cycles, scooters, and other forms of personal transport (excluding those for disabled visitor access such as wheelchairs and personal mobility vehicles).
- Pets or animals of any nature, except registered assistance dogs.
- Musical instruments and sound systems, without prior written agreement.
To prevent these items from being taken into Burnby Hall Gardens & Museum, or items being removed from the Gardens, visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched by Burnby Hall Gardens & Museum staff.
To keep the Gardens enjoyable and safe for everyone we ask visitors to Burnby Hall Gardens to:
- Please stay on the designated paths and do not allow children to climb on the Rockery area.
- Respect the plant collections by avoiding pulling, digging, removing, or tearing plants or trees.
- Respect other visitors by not playing music through any device that other visitors can hear.
- Obtain authorisation in advance from Burnby Hall Gardens & Museum before filming or taking photographs of the Gardens for public broadcast, commercial purpose, or student projects.
- Do not throw any article into the lakes other than fish food purchased from our Visitor Centre.
- Adhere to signage or instructions placed around The Gardens.
There are no facilities for the storage of luggage at Burnby Hall Gardens. Buggies and pushchairs are left unattended at their owner’s risk and any containers left unattended may be removed for security reasons. Burnby Hall Gardens accepts no responsibility for damage to, or loss of, personal property brought into The Gardens.
From time-to-time, Burnby Hall Gardens & Museum or other authorised parties may carry out photography and/or video recording and/or other monitoring (including by CCTV cameras) in the Gardens, which may feature visitors. By accepting these terms and conditions, the visitor agrees that Burnby Hall Gardens & Museum or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever.
The visitor further agrees that copyright in these materials rests with Burnby Hall Gardens & Museum or such authorised party (as the case may be). The visitor agrees also that these images may be used to monitor security and safety within Burnby Hall Gardens & Museum.
Notice of filming for promotional purposes will be posted on entry to the Gardens and visitors will be made aware if promotional footage or pictures are being taken at the time of their visit.
Plants In The Gardens
The planting displays at Burnby Hall Gardens are dependent on weather, temperatures seasons and other natural conditions. Therefore, Burnby Hall Gardens & Museum cannot guarantee which plants will be on display at the time of the visit.
Dates for our annual Tulip Festival will be advertised on our website prior to the launch but may be subject to changes owing to seasonal weather conditions affecting exact flowering times. Our National Collection of water lilies is best viewed between mid- June to and the end of August.
If you are visiting to see a particular plant, please contact our Visitor Centre on 01759 307125 before visiting.
Under the provisions of the General Data Protection Regulations, Burnby Hall Gardens & Museum is committed to protecting your privacy and security. Whenever you provide personal information, Burnby Hall Gardens & Museum will treat it in accordance with current UK data protection legislation.
In particular Burnby Hall Gardens & Museum will keep your personal information accurate, up-to-date, secure and for no longer than is necessary.
When Burnby Hall Gardens & Museum asks you for personal information, you will be sharing that information only with us unless stated otherwise.
You can opt out of any promotional mailings by emailing firstname.lastname@example.org
Governing Law and Jurisdiction
These terms and conditions shall be governed by the laws of England. Each party submits to the exclusive jurisdiction of the Courts of England.