FAQs

Gardens:

The Gardens are open, using a clockwise route around the Upper and Lower Lakes. All of our themed gardens (Secret Garden, Aviary Garden, Victorian Garden, Rock Garden, Stumpery and Birch Walk) remain accessible with routes marked with direction arrows.

Lilypad Cafe:  

During the lockdown period 5th November to 2nd December 2020, the Lilypad Café will be open for takeaway food only between 11am and 2.30pm daily, with last orders for hot food at 2pm.

Toilets:

Three unisex toilets are open with a “one in one out” queueing system in place near the bandstand. They are checked, sanitised and cleaned regularly.

Children’s Play Area:

A section of the children’s play area is open again from Tuesday 20th October. This comprises the individual play units where social distancing is possible. Unfortunately, the main climbing unit remains closed as it is impossible to social distance on this piece of equipment.  Parents and carers are asked to ensure children sanitise their hands before and after play.

What facilities remain closed?

For Covid-19 safety reasons, the Stewart Museum and Gift Shop remain closed, but these are kept under constant review and updates will be published as soon as we are able to safely re-open them.

Unfortunately, no. We only allow Assistance Dogs in the Gardens.

They bloom on both Lakes from mid-June to the end of August.

Our annual Tulip Festival takes place late April to early May. Please check our events page for full details.

With the exception of some areas of the Rock Garden, the Gardens are fully wheelchair / pushchair friendly. The Gift Shop, Café and Toilets are fully accessible, and there are viewing areas situated around the Lakes.

Our toilets are situated at the rear of the café. We have a disabled toilet and baby change area.

To keep them healthy, our fish are fed a special low protein fish food which can be purchased from the Visitor Centre for £1.20 a tub. The tubs we use are manufactured from recyclable cardboard and we encourage visitors to return the empty ones to a special bin near the Visitor Centre.